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Refunds & Returns Policy

Refunds & Returns Policy

Refunds & Returns Policy is the important part of our rules. We strive to ensure that our customers are completely satisfied.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (60 days not including 2-5 day processing). Tracking the parcel should confirm this.
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.

When returning the goods, the buyer must ensure that the returned goods are in their original condition. If any items are damaged or lost during the return, the buyer will be responsible for such damage or loss, and we will not provide the buyer with a full refund. The buyer must sue the shipping company to recover the cost of damage or loss.
When returning the goods, the Buyer bears the cost of return shipping.

When you receive the parcel, in order to protect your interests, please be sure to shoot video when opening the parcel, so if the item or the packaging appearance is damaged, the buyer can provide the evidence on time. If can’t provide the opening parcel video, we will not undertake any responsibility for it.

We hope for long-term cooperation with our buyers thanks Refunds & Returns Policy.

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