Frequently Asked Questions
Frequently Asked Questions will help You in our store
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time, or lost.
- Came another product instead of ordered.
- The item came with damage.
How do I make a purchase?
Make a purchase easily. Just select the product and click “Add to cart”. Your selected item will appear in your shopping cart in the right corner of the screen. You can continue to make purchases or browse the site, at any time You can see the contents of the basket and the cost. When you want to place an order, select “Proceed to checkout” from Your shopping cart and follow the simple instructions to complete the checkout process.
How do I know the item is in stock?
Most of the products in our store are in stock. Please note that even if the product is in your shopping cart, it is not reserved and will be available to other customers during viewing.
Is it safe to use my credit card online on Your website?
We make every effort to make your purchase safe and secure. For your protection, all orders go through a strict fraud check process. Your card details are not available to us. The whole payment process takes place on the side of payment systems. We cooperate with the world’s very reliable payment systems only.
Frequently Asked Questions for your convenience
Can I track my order?
Yes. You will receive a tracking number and will be able to check the current status of your shipment. This can be done directly on our website.
Can I exchange my order?
If you want to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
Do I have to pay duty and import charges?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Is my personal information confidential?
Please be assured that all information you share with us is completely confidential. We will not share, rent or sell your personal information under any circumstances. To register as a user TRERIA.COM we ask you to provide your name and email address. We may use this data to inform you about new products and services by email. To process online card orders, additional information is required, including your shipping address, phone number. On the website of the payment system You enter the credit card number and the validity of the credit card. We have no access to these data. Payment systems have a high level of reliability.
How do I keep my account safe?
In order to keep your TRERIA.COM account safe, we recommend you follow the simple steps below.
1) When setting your password, it must be at least 8 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is.
2) Do not use the same password for your email accounts as you do on sites like TRERIA.COM.
3) Use a unique password on TRERIA.COM . Using a unique password will ensure that if your password is disclosed on another website, it cannot be used on TRERIA.COM.
4) Change your password periodically. We do not require users to change passwords after a period of time, it is recommended to update your password periodically.
5) Change your password if you suspect that any of your accounts you use online on any website has been compromised.
Frequently Asked Questions will answer everything
If you do not find answers here – send any of your questions. We will answer them.